expertise 
Real-time payments are no longer a thing of the future: they’re already the norm. Long processing times are increasingly inacceptable for customers and businesses alike. Business transactions that traditionally had turnaround times of hours or even days are now conducted in real time, and customers expect to know within seconds whether their transaction was successful. Banks need to be able to provide these services to ensure a satisfactory customer experience, and failure to do so can carry severe reputational and business risks. This blog post looks at how the messaging standard ISO 20022 can help banks reduce costs, increase efficiency and enhance security when conducting any type of real-time transactions for their customers and business partners within their ecosystem.
What does “real-time transaction” mean?
“Real-time transaction” can mean different things to different people. For our purpose, we mean any electronic or digital request for a service or information that has to be responded to within a short time frame, typically seconds. This request could be initiated via a user interface like a web browser or mobile phone, or by technology, for example via an API.
Done right, real-time transactions can offer many benefits for banks and customers alike. For example, they offer a 360-degree view of the customer journey, such as bank-to-bank and bank-to-corporate. Using the rich transaction data contained in the ISO 20022 messages, banks can reduce their fraud- and cybercrime risk and, based on valuable insights into customer activities, create new business models to generate new revenue streams. Payments can be settled faster or even instantly, allowing for better cash management, visibility and forecasting as a basis for strategic business decisions.
Real-time transactions are challenging, but the payoff is worth it
The biggest challenge for banks when providing real-time payments is the underlying technology. Older batch-models of processing are unable to meet real-time needs. Sometimes, some business models can be reused, but most of the time, building from scratch to meet the exact requirements of a given product is the more economical solution – certainly in the long run.
On top of that, users could be anywhere in the world when trying to use the product or service. Even in this case, the underlying technology must be able to provide the service in real time. This also means that there is no convenient downtime for maintenance, patches or updates, which necessitates the implementation of fallback mechanisms that ensure the customer experience is as frictionless as possible. In the event of a disruption, customers do not care which part of the solution failed or why; they only care that the product is not working. Failure to respond to customers in a timely manner results in confusion, dissatisfaction, loss of business and revenue.
Older payments messages were designed to be short and contain only the most important information. MT-type messages, for example, typically have around 15 data fields. A modern ISO 20022 message, by contrast, has hundreds of fields for information accompanying the payment, many of them optional. This naturally creates larger files. Because the highly structured ISO 20022 messages are perfect for automating payment processes, the number of payments processed can also be much higher than before. A real-time payments system must be able to deal with this increase in both the size and volume of payments.
At the same time, it has become crucial for today’s corporates to swiftly initiate and carry out transactions while also receiving prompt updates on the payment status. Real-time payments can enable this. Corporates gain payments insights 24/7/365, with constant confirmation of incoming and outgoing payments, allowing for instant transparency of cash availability. Payments can be entered into the receiving account instantly, minimizing risks associated with outstanding payments and speeding up business processes. This improves working capital and can help reduce costs typically associated with global interactions and interchange fees.
By integrating those systems that feed data into payments or derive it from them, such as ERPs, TMS or HR payroll systems, into a cohesive payments ecosystem based on the ISO 20022 messaging format, corporates can achieve these benefits while also profiting from richer payments data associated with their customers’ transactions, leading to improved product development, additional generated revenue and improved customer experience.
How to create highly performant real-time transaction processing solution
Before beginning to design a real-time processing solution, it is vital to understand the product and how it must perform in any given situation. This understanding of the required customer experience is critical to creating a solution that is fit for purpose. To put it bluntly: you get what you build for. If the demands on the system are later revealed to exceed what the system was designed for, there is no easy way to remedy this without making profound changes to the technology. Putting in the time and effort to understand what is needed end-to-end, at all points of the process involved, helps prevent failures and customer dissatisfaction down the line
A key consideration is simplicity. Each component should ideally have only one use, with tightly confined product definitions. The more complex the build is, the more difficult it will be to troubleshoot in the event of issues or failures. The more complexity, the higher the downtime. The following graphic shows how an ideal high-level process for creating highly performant and available real-time transaction-processing solutions should look:
Fig.: High-level process for creating highly performant and available real-time transaction processing solutionsHow SEEBURGER can help
XML standards and ISO 20022, two of the most widely adopted data exchange protocols, are revolutionizing real-time transactions. By leveraging these protocols, payments can become faster, more efficient and secure for all actors involved. The benefits range from reduced costs, improved data accuracy and customer satisfaction to better fraud prevention and compliance with international regulations. An ISO 20022-native vendor can help create real-time services providing systems that serve the business needs of today with the technology of tomorrow.
The SEEBURGER Payments Integration Hub is a secure and scalable single platform that handles data conversions, compliance and back-office integration, leading to better automatic reconciliation and accounts payable and receivable automation, as well as faster straight-through-processing. Ready-made application connectors map and translate different payments formats to ISO 20022 without disruptions to your workflow, systems and applications. This will enable better cash management and visibility.
Source: https://blog.seeburger.com/iso-20022-a-game-changer-for-faster-payment-processing/
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